digital Products
Refund Policy
Refund Policy
Refund Policy
1. Acceptance of terms
Mirame (“we,” “our,” or “us”) sells digital products, including Framer templates and related downloadable or duplicable assets. This Refund Policy explains when refunds may be approved and what to do if you run into an issue with your purchase. By purchasing from Mirame, you agree to the terms in this policy.
2. General refund policy (digital products)
Due to the nature of digital products (instant access and the ability to duplicate or use immediately), all sales are final and refunds are not offered as a standard practice. Please review the product details, features, and requirements before purchasing.
3. Exceptions (when a refund may be approved)
While refunds are not guaranteed, we may approve a refund on a case-by-case basis if one of the following applies:
Access or delivery failure: You cannot access the product due to a technical issue on our side that we cannot resolve within a reasonable time.
Duplicate purchase: You accidentally purchased the same product more than once in the same transaction window.
Material mismatch: The product is materially different from what was described on the product page (core functionality or included items are significantly misrepresented).
If approved, refunds are issued to the original payment method where possible.
4. Non-refundable situations
Refunds will not be provided for the following:
Change of mind, preference changes, or no longer needing the template.
Lack of familiarity with Framer, CMS usage, styling, breakpoints, or customization workflows.
Requests for new features, additional sections, or design changes beyond what the product includes.
Third-party limitations or changes (including Framer updates, integrations, fonts, plugins, hosting, domains, or external services).
Purchases made by mistake (for example: “I didn’t mean to buy this”), unless it qualifies as a duplicate purchase per Section 3.
5. How to request a refund review
If you believe your purchase qualifies for an exception, contact us and we’ll review it.
Email: team@mirame.digital
Include: your order confirmation (or receipt), the product name, and a clear description of the issue
We typically respond within 3–5 business days. If a refund is approved, processing times depend on your payment provider and can take 5–10 business days.
6. Support instead of refunds
Most issues can be resolved through support. If you have any trouble with your purchase, email us at team@mirame.digital and we’ll do our best to help.
7. Policy updates
We may update this Refund Policy from time to time to reflect product changes or operational requirements. Any updates will be posted on this page with a revised “Last updated” date. Continued purchases after an update mean you agree to the revised policy.
Contact
Questions about this policy or your order: team@mirame.digital
1. Acceptance of terms
Mirame (“we,” “our,” or “us”) sells digital products, including Framer templates and related downloadable or duplicable assets. This Refund Policy explains when refunds may be approved and what to do if you run into an issue with your purchase. By purchasing from Mirame, you agree to the terms in this policy.
2. General refund policy (digital products)
Due to the nature of digital products (instant access and the ability to duplicate or use immediately), all sales are final and refunds are not offered as a standard practice. Please review the product details, features, and requirements before purchasing.
3. Exceptions (when a refund may be approved)
While refunds are not guaranteed, we may approve a refund on a case-by-case basis if one of the following applies:
Access or delivery failure: You cannot access the product due to a technical issue on our side that we cannot resolve within a reasonable time.
Duplicate purchase: You accidentally purchased the same product more than once in the same transaction window.
Material mismatch: The product is materially different from what was described on the product page (core functionality or included items are significantly misrepresented).
If approved, refunds are issued to the original payment method where possible.
4. Non-refundable situations
Refunds will not be provided for the following:
Change of mind, preference changes, or no longer needing the template.
Lack of familiarity with Framer, CMS usage, styling, breakpoints, or customization workflows.
Requests for new features, additional sections, or design changes beyond what the product includes.
Third-party limitations or changes (including Framer updates, integrations, fonts, plugins, hosting, domains, or external services).
Purchases made by mistake (for example: “I didn’t mean to buy this”), unless it qualifies as a duplicate purchase per Section 3.
5. How to request a refund review
If you believe your purchase qualifies for an exception, contact us and we’ll review it.
Email: team@mirame.digital
Include: your order confirmation (or receipt), the product name, and a clear description of the issue
We typically respond within 3–5 business days. If a refund is approved, processing times depend on your payment provider and can take 5–10 business days.
6. Support instead of refunds
Most issues can be resolved through support. If you have any trouble with your purchase, email us at team@mirame.digital and we’ll do our best to help.
7. Policy updates
We may update this Refund Policy from time to time to reflect product changes or operational requirements. Any updates will be posted on this page with a revised “Last updated” date. Continued purchases after an update mean you agree to the revised policy.
Contact
Questions about this policy or your order: team@mirame.digital